Skip to main content

How to Order

Everything you need to know about ordering, delivery, NDIS invoicing, payments, and returns. We make it simple.

Ordering Process

Ordering from Angel Link is simple and straightforward. Follow these steps:

0

Step 0: Account Setup (NDIS & Wholesale Customers Only)

Important: If you're an NDIS participant (plan-managed, self-managed, or NDIA-managed) or a wholesale customer, you must first submit our account setup form.

This one-time form tags your Shopify account with your funding type, ensuring you receive:

  • • Correct NDIS-compliant invoicing (GST-free)
  • • Proper participant/plan manager details on invoices
  • • Wholesale pricing (if approved)
  • • NET payment terms (wholesale only)
Complete Account Setup Form

(Opens in Shopify - one-time setup)

General customers can skip this step and shop directly.

Step 1: Browse Products

Visit shop.angellink.com.au and browse our range of continence and wound care products.

All NDIS-claimable products are clearly marked. You can filter by category, brand, or product type.

Step 2: Add to Cart

Select your desired quantities, sizes, and absorbency levels. Add items to your cart.

You can mix NDIS and private (non-NDIS) items in the same order. We'll automatically split the invoice for you.

Step 3: Checkout

Choose the NDIS & wholesale invoice option at checkout.

Step 4: Receive Invoice

We automatically generate your NDIS-compliant invoice:

  • Plan-managed: Invoice sent directly to your plan manager (you're CC'd)
  • Self/NDIA-managed: Invoice sent to you for submission to NDIS
  • General customers: Standard tax invoice

Step 5: Delivery

Your order is dispatched from our NSW warehouse within 1-2 business days.

Tracking information is sent to your email. All packages use discreet packaging for your privacy.

Delivery Information

Delivery Times

  • Metro NSW: 2-3 business days
  • Regional NSW: 3-5 business days
  • Other states: 5-7 business days
  • Remote areas: 7-10 business days

Shipping Costs

  • Orders over $50: FREE shipping
  • Orders under $50: $9.95 flat rate
  • Express shipping: Available on request
  • Remote areas: May incur additional charges

Tracking Your Order

Once your order is dispatched, you'll receive:

  • • Shipping confirmation email
  • • Tracking number and carrier details
  • • Estimated delivery date

Discreet Packaging

All orders are shipped in plain, unmarked boxes with no product details visible on the outside. Your privacy is important to us.

NDIS Invoicing

We handle all NDIS invoicing automatically. Every invoice includes all required information for NDIS compliance.

What's Included on Your Invoice:

Provider details (Angels Link Nsw Pty Ltd)
ABN (88681851767)
Your NDIS participant number
Delivery address with postcode
NDIS support item numbers
Date of support (order date)
Quantity and unit prices
GST breakdown (GST-free for NDIS items)

Mixed Orders (NDIS + Private Items)

If you purchase both NDIS and non-NDIS items in one order, we automatically split the invoice into two sections:

NDIS Items: $156.00 (GST-free)
Private Items: $22.00 (inc. $2.00 GST)
Total: $178.00

The NDIS portion is clearly marked "NDIS Claimable" and the private portion shows "Not NDIS Claimable - Participant Pays".

Payment Options

Accepted Payment Methods

  • ✓ Visa
  • ✓ Mastercard
  • ✓ American Express
  • ✓ PayPal
  • ✓ Apple Pay
  • ✓ Google Pay

For NDIS Plan-Managed

If you're plan-managed, you typically don't need to pay upfront.

Your plan manager receives the invoice and pays us directly from your NDIS funds. Please confirm with your plan manager first.

Business Customers (Wholesale)

Approved wholesale customers can access NET payment terms (14-30 days).Apply for wholesale account →

Returns & Exchanges

Our 30-Day Return Policy

We want you to be completely satisfied with your purchase. If you're not happy, we offer returns on unopened items within 30 days of delivery.

Returns Accepted:

  • ✓ Unopened products in original packaging
  • ✓ Wrong item received
  • ✓ Changed your mind (restocking fee may apply)

Returns NOT Accepted:

  • ✗ Opened or used products (hygiene reasons)
  • ✗ Items returned after 30 days
  • ✗ Products without original packaging

Damaged or Defective Products

If you receive damaged or defective products, contact us within 48 hours of delivery.

We'll arrange a replacement or full refund at no cost to you. Please include photos of the damage.

How to Return

  1. Contact us at admin@angellink.com.au or call 0433 336 886
  2. Provide your order number and reason for return
  3. We'll send you return instructions and address
  4. Ship the items back (customer pays return shipping unless item is faulty)
  5. Refund processed within 5-7 business days of receiving return

Need Help?

Call Us

0433 336 886

Monday-Friday: 9am-5pm AEST
Saturday: 10am-2pm AEST
Sunday: Closed

Email Us

admin@angellink.com.au

We typically respond within 1 business day

Ready to Place Your Order?

Browse our complete range of NDIS-approved continence and wound care products.

Start Shopping