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Privacy Policy

Last Updated: October 2, 2025

Our Commitment to Your Privacy

At Angel Link, we take your privacy seriously. We understand that the products we supply are personal and sensitive in nature, and we are committed to protecting your information with the highest standards of care and confidentiality.

1. Information We Collect

1.1 Personal Information

When you place an order or contact us, we may collect:

  • Name and contact information (email, phone number)
  • Delivery address
  • Payment information (processed securely through our payment providers)
  • NDIS participant number (for NDIS customers only)
  • Plan manager details (if applicable)

1.2 Business Information

For wholesale customers, we collect:

  • Business name and ABN
  • Business contact details
  • Purchase order information

1.3 Technical Information

We automatically collect certain information when you visit our website:

  • IP address
  • Browser type and version
  • Pages visited and time spent on site
  • Referring website

2. How We Use Your Information

We use your information only for legitimate business purposes:

  • Order Fulfillment: Processing and delivering your orders
  • NDIS Invoicing: Creating compliant invoices for NDIS customers
  • Customer Support: Responding to inquiries and providing assistance
  • Business Communications: Sending order confirmations, delivery updates, and important service announcements
  • Legal Compliance: Meeting regulatory and legal requirements

We will NEVER: Sell, rent, or share your personal information with third parties for marketing purposes. Your privacy is paramount.

3. Discreet Packaging & Delivery

We understand the sensitive nature of our products. All orders are shipped in plain, unmarked packaging with no product details visible on the outside. The sender is listed only as "Angels Link Nsw Pty Ltd" with no mention of product types.

Delivery drivers and postal workers will have no knowledge of package contents, ensuring your complete privacy and dignity.

4. Data Security

We implement industry-standard security measures to protect your information:

  • Secure Website: SSL/TLS encryption for all data transmission
  • Payment Security: We do not store payment card details; all transactions are processed securely through PCI-DSS compliant payment providers
  • Access Controls: Limited access to personal information on a need-to-know basis
  • Staff Training: All team members are trained on privacy and confidentiality
  • Secure Storage: Personal data stored on secure Australian servers

5. NDIS Participant Privacy

For NDIS customers, we understand the additional privacy considerations. Your NDIS participant number and related information is:

  • Used solely for NDIS invoicing and compliance purposes
  • Shared only with your nominated plan manager (if applicable)
  • Never disclosed to unauthorized third parties
  • Stored securely in accordance with NDIS privacy guidelines

We comply with the NDIS Practice Standards and Quality Indicators, including requirements for privacy and dignity of participants.

6. Cookies and Tracking

Our website uses essential cookies for:

  • Shopping cart functionality
  • Session management
  • Security features

We use minimal analytics (aggregated and anonymized) to improve our website. You can disable cookies in your browser settings, though this may affect website functionality.

We do not use invasive tracking or behavioral advertising cookies. We respect your right to browse privately.

7. Third-Party Services

We use trusted third-party services for specific functions:

  • Shopify: E-commerce platform for order processing (see Shopify Privacy Policy)
  • Payment Processors: Secure payment gateway providers
  • Shipping Carriers: Australia Post and courier services for delivery
  • Email Services: Transactional email delivery

All third-party providers are carefully selected for their privacy and security standards. We share only the minimum information necessary for them to provide their services.

8. Your Rights

Under Australian privacy law, you have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request corrections to inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Complaint: Lodge a complaint about our handling of your information

To exercise any of these rights, please contact us at admin@angellink.com.au or call 0433 336 886.

9. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy and to meet legal requirements:

  • Transaction Records: 7 years (Australian tax law requirement)
  • NDIS Invoices: 7 years (NDIS record-keeping requirements)
  • Marketing Contacts: Until you opt out or request deletion

After the retention period, we securely delete or anonymize your information.

10. Children's Privacy

Our services are not directed to individuals under 18. If a parent or guardian purchases on behalf of a minor, they are responsible for providing consent and understanding this privacy policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the updated policy on our website with a new "Last Updated" date
  • Sending an email to registered customers (for material changes)

Your continued use of our services after changes indicates acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding your privacy or this policy, please contact us:

Angels Link Nsw Pty Ltd

ABN: 88681851767

20 Virtue Street, Condell Park, NSW 2200

Email: admin@angellink.com.au

Phone: 0433 336 886

13. Complaints

If you believe we have breached your privacy, please contact us first so we can resolve the issue. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner

Website: www.oaic.gov.au

Phone: 1300 363 992